COLLECTION OF PERSONAL INFORMATION
MERZ often collects limited personal information that personally identifies you such as: name, mailing and email addresses, residential address, city, state, postcode, area code, gender, age, purchase history, income, hobbies and interests. If you communicate with us by e-mail, or complete online forms, surveys or contest entries, any information provided in such communication may be collected as Personal Information.
HOW DO WE COLLECT AND HOLD PERSONAL INFORMATION?
We usually collect personal information directly from the relevant individual. We may collect your personal information when you communicate with us, such as when you:
- make inquiries about us, our products and services or contact us
- use contact us forms, request TDS forms, or enquiry forms through our websites
- post to, like or follow any of our social media portfolios, pages, forums or blogs
- participate in surveys and other types of research;
- subscribe to our mailing list
- register your details on our web site
- ask for a quote to be prepared
- order goods that require delivery;
Collection of personal information on our website or our social media pages will either be made clear from the context (e.g. request to complete information fields) or will state to the user that personal information is being collected.
MERZ uses tracking technologies such as cookies to recognise your browser each time it visits our site, and to track which pages you visit whilst on our site. We use this information to optimize our site and create a better online experience for you.
For statistical purposes we collect anonymous information on web site activity (such as top pages viewed, the number of pages viewed, the number of sessions, most popular session times). We use this data to evaluate our web site performance and to improve the content we display to you. To evaluate the effectiveness of our online advertising (including clickthroughs from email marketing), we may use third parties to collect statistical data. No personal information is collected on these occasions.
HOW WE USE YOUR INFORMATION
We collect, use, hold and disclose your personal information to better understand your needs and provide you with better service.
- to deal with your queries or customer service issues promptly whether by email, telephone or mail. We may also keep information on your communications with our customer service representatives.
- to keep you up-to-date with products, services, events or promotions we think would be of interest through a variety of channels. You will be able to “opt-out” from this activity at any time.
- names and contact details, to provide our products and services to our customers and information and all services relating to our products and services.
- names and contact details, to record information regarding products purchased from us and to provide further services to you, such as product warranties and guarantees, and repair or replacement of products.
WILL WE DISCLOSE PERSONAL INFORMATION TO ANYONE ELSE?
- for disclosures between our group companies or our suppliers bases in overseas.
- we need to send your information to companies that are contracted to MERZ e.g. courier and delivery companies, marketing and promotion companies, training and training certification agencies, IT service providers, service providers (e.g. assemblers, repairers), web developers, marketing agencies, finance companies
- insurance companies
- professional service firms providing services to us, such as legal or accountancy services
- as required by law, such as to regulatory agencies
We may also provide your information to others, if required or permitted by law, in accordance with the Principles and the Privacy Act.
MERZ only want to communicate with you if you want to hear from us. If you would like to unsubscribe from receiving email Newsletters you can do so by following the unsubscribe link in the email you have received. Should you wish to be removed from all our mailing lists please contact firstname.lastname@example.org
THIRD PARTY LINKS
Address: Unit C2, 9 Tait Place, Albany, Auckland – 0632
Tel: 09 391 0200
*This policy was last modified on 20 Jul 2018
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